Consumer information
DR-WALTER Free Travel

General Customer Information

We, DR-WALTER GmbH, want to provide you as our customer with the following comprehensive information about the involved insurance companies and the underlying insurance policies. These insurance policies are offered exclusively through DR-WALTER GmbH and its distribution partners.

1. Type of insurance contracts

Free Travel insurance is a travel health insurance for people with a follow-up contract.

2. Identity of the companies involved

To offer you these insurance policies, DR-WALTER GmbH has teamed up with a renowned insurance company.

Insurance coverage for health insurance is provided by:

Würzburger Versicherungs-AG
Bahnhofstr. 11
97070 Würzburg, Germany
Headquarters: Würburg
District Court Würzburg HRB 3500

The contract and service management is carried out by:
DR-WALTER GmbH
Eisenerzstraße 34
53819 Neunkirchen-Seelscheid, Germany
Headquarters: Neunkirchen-Seelscheid
District Court Siegburg HRB 4701

DR-WALTER GmbH acts as an insurance agent for one or multiple clients in accordance with section 34d (1) Industrial Code.

The competent authority is IHK Bonn/Rhein-Sieg, Bonner Talweg 17, 53113 Bonn, T +49 228 2284 -0, F +49 228 2284 -170, info@bonn.ihk.de, www.ihk-bonn.de.

DR-WALTER GmbH is registered in the register of insurance intermediaries under the number D-QAMW-L7NVQ-57. This entry can be reviewed online at www.vermittlerregister.info or in the Register of Insurance Brokers (Versicherungsvermittlerregister) at Deutscher Industrie- und Handelskammertag (DIHK) e. V., Breite Straße 29, 10178 Berlin, T +49 (0) 180 600 585-0, (landline price €0.20 / call; mobile phone prices maximum €0.60 / call).

DR-WALTER GmbH has a direct interest of 100% in the voting rights of DR-WALTER Versicherungsmakler GmbH. No insurance company or parent company of an insurance company has a direct or indirect interest of more than 10% in voting rights or capital of DR-WALTER GmbH.

3. Authorized representatives of the companies involved

The legal representative of Würzburger Versicherungs-AG is the Management Board.

The legal representative of DR-WALTER GmbH are the managing directors.

4. Main business activity of the insurers

The Würzburger Versicherungs-AG is in its main business activity on the travel, liability, accident and property insurance for specializing in private households.

Legal and financial supervision is carried out by the Bundesanstalt für Finanzdienstleistungsaufsicht (Federal Financial Supervisory Authority), Graurheindorfer Str. 108, 53117 Bonn, Germany.

5. Guarantee and security fund

Does not apply to Würzburger Versicherungs-AG.

6. Key features of the benefits

The General and Special Conditions of Insurance (AVB) describe type and scope of the insurance benefits and contain all other regulations.

The entire content is derived from the following documents:

• General Insurance Conditions for international health insurance (AVB-AR-365 / 2025)
• Spezial Conditions for international health insurance (BB-AR 2019)
• Additional component: Home Country Coverage for International Health Insurance

The data to be provided by you and any documents to be submitted serve in particular to specify the desired insurance coverage. Collateral agreements (e.g., verbal commitments made by your insurance agent) are only binding if they are confirmed in writing by DR-WALTER GmbH or the insurance company involved.

7. Total price of insurance

The premiums are daily premiums. These are due in advance at the beginning of each insured calendar month. The total premium consists of the individual premiums of the selected insurance policies. Based on your selection, the total premium will be shown on our website, as well as in the consultation protocol and your insurance certificate.

The premiums for health and long-term care insurance are free of tax in accordance with section 4 no. 5 Insurance Tax Act (VersStg).

8. Taxes, fees and expenses

There are no taxes, fees or charges.

9. Details of payment of premiums

The premium is a daily premium and is due in advance at the beginning of each insured calendar month.

10. Validity of the information provided

The information provided is generally not limited in time.

11. Conclusion of the contract

The insurance contract comes into effect with two mutual declarations of intent. Your declaration of intent is the application or in case of a distance contract, your respective contractual declaration; our declaration of intent is the insurance policy. The contract comes into legal effect when you receive the insurance policy.

The insurance coverage starts with the payment of the premium due (first premium), but no earlier than the agreed start of insurance. If the first premium is not paid in time but at a later date, insurance coverage does not start before this date. This does not apply, however, if you can prove that you are not responsible for default of payment or late payment.

12. Contract period

The possible duration of the contract can be found in the application. The insurance contract ends at the end of the last day of agreed contract duration, but no longer than 365 days.

For details on the term and end of the contract, please refer to the product information sheet.

13. Information on the termination of the contract

The insurance contract ends at the end of the last day of the agreed contract period, but no later than 365 days. Termination by the policyholder is possible at any time without observing a notice period.

14. Applicable law and place of jurisdiction

The contract is subject to German law and German jurisdiction. Should it ever be necessary to resolve a dispute in court, you can file suit in the courts with the following local jurisdiction:

• Your place of residence or habitual residence,
• Würzburg as the headquarters of Würzburger Versicherungs-AG against Würzburger Versicherungs-AG,
• The court of your place of residence or habitual residence shall have jurisdiction over any action brought against you,
• In the event of departure to a foreign country outside the European Union / European Economic Area, the place of jurisdiction shall be Würzburg for lawsuits against Würzburger Versicherungs-AG. The same applies if your place of residence or habitual residence is unknown.

15. Languages

Our correspondence with you will be both in English and German.

16. Appeal proceedings

In the event of a disagreement, please contact DR-WALTER GmbH.

Our contact data are:

DR-WALTER GmbH
Eisenerzstraße 34
53819 Neunkirchen-Seelscheid
Germany
T +49  22 47 91 94 -0
F +49 22 47 91 94 -40
Email: beschwerde@dr-walter.com

We will strive to find an amicable solution as quickly as possible. If this is not successful, you can also contact an out-of-court mediator in writing (e.g., by letter or email):

For complaints that affect your health or long-term care insurance, please contact the

Ombudsmann für private Kranken- und Pflegeversicherungen (ombudsman for private health and long-term care insurance)
Postfach 060222
10052 Berlin

T +49 800 2 55 04 44 (free of charge from German telephone networks)
F +49 30 20 45 89 31

Email: ombudsmann@pkv.de

For more information, please go to www.pkv-ombudsmann.de

The ombudsman also serves as a mediation body for the out-of-court resolution of disputes concerning insurance contracts with consumers and disputes between insurance intermediaries and policyholders. The insurer participates in the dispute resolution process. However, the ombudsman’s decisions are not binding for the insurer. The possibility of initiating legal proceedings remains unaffected.

In addition, you can file a complaint with the

Bundesanstalt für Finanzdienstleistungsaufsicht (Federal Financial Supervisory Authority)
Graurheindorfer Straße 108
53117 Bonn
Germany
T +49 228 41080
F +49 228 4108 1550
Email: poststelle@bafin.de

General Insurance Conditions for International Health Insurance (AVB-AR-365/2025)

1. What is covered?

1. Würzburger provides insurance coverage for illness, accidents and other events mentioned in the present conditions for the person(s) mentioned in the insurance policy. We will reimburse the costs for urgent necessary medical treatment and other agreed services only on site at the respective whereabouts abroad for insured events that happen abroad. The policy can be purchased for individuals or families. Relatives as defined by this tariff include – unless entered with name in the insurance policy – your partner and any dependent children permanently living in the joint household until they reach the age of 18.

2. Covered as defined herein is the medically necessary treatment of an insured person because of acute and unexpected illnesses or consequences of an accident after the commencement of the insurance policy. The insured event starts with the treatment; it ends if treatment is no longer necessary according to the respective medical findings. Insured events are also return transports that are medically necessary or were ordered by a physician as well as death. If the treatment needs to be extended to include another illness or consequence of an accident not causally related to the previously treated one, this will be regarded as a new insured event.

3. The scope of insurance consists of the insurance policy, the application form, any additional written agreements or special conditions, the General Insurance Conditions as well as the laws and regulations applicable in the Federal Republic of Germany. This is particularly true for the laws listed in the annex, which are part of the insurance contract in accordance with the Insurance Conditions.

4. a) The following applies for travels from Germany:

The insurance coverage applies worldwide for insured events taking place during the insured trip outside of Germany (abroad). All persons with a permanent residence in Germany can be insured.

b) The following applies for travels to Germany:

The insurance coverage applies in EU countries as well as Liechtenstein, Switzerland, Norway, Iceland, Andorra, Monaco, San Marino and Vatikan City. All persons without a permanent residence in Germany can be insured.

5. The insurance coverage applies for the period stipulated in the insurance policy, but not longer than one year for private travels abroad. So-called ‘incentive travels’ are not regarded as business travels abroad. The insurance coverage for foreign companies and trade fair visitors in the Federal Republic of Germany applies for the period stipulated in the insurance policy, but no longer than 30 days. Insured persons can be employees of companies, authorities and associations. Despite paying premiums, persons who carry out physical labor cannot be insured irrespective of their profession.

6. Insurable are persons until they reach the age of 69.

7. This insurance policy is an indemnity insurance with a fix premium.

2. When does the insurance coverage start?

1. The insurance coverage starts on the agreed date (start of insurance), but no earlier than the conclusion of the insurance contract and not until payment of the premium.

a) If a direct debit mandate is granted, the premium is considered paid when Würzburger receives the direct debit mandate and if the debit was collected after being presented to the bank.

b) If the premium is paid by credit card, it is deemed to be paid if positive authorization is received from your credit card company.

2. Insured events that took place prior to the start of the insurance coverage are not covered.

3. If the insurance is taken out before the start of the trip and coverage begins no later than the day of entry into the area of application as per Section 1, Number 4.b, the following applies:

If you travel directly to the area of application, insurance coverage also applies in countries that are not part of the area of application. This applies for a maximum of 48 hours after crossing a border for the first time, provided that transit through these countries occurs. If you become unable to travel in one of these countries due to illness, the insurance coverage is extended until you are able to travel again, but for a maximum of up to four weeks. The time of border crossing must be proven to the insurer upon request.

A direct route is understood to mean the shortest and/or most efficient path between the starting point and the destination of the trip. The route follows a logical and reasonable course with the goal of reaching the destination as quickly as possible, without unnecessary detours or stopovers.

3. When do I conclude the contract and how long is it valid?

1. a) The insurance contract must be concluded prior to the start of the trip. In case of insurance contracts that were concluded after a trip abroad has already started, insurance coverage only applies if a new trip abroad is started.

b) For travels to Germany, the insurance contract can also be concluded within 10 days after the insured person has entered Germany. In this case the insurance coverage shall commence at the date mentioned in the insurance policy or at the date agreed in the insurance application (insurance start date), but no earlier than the day after the insurer received the insurance application (00:00) and not before conclusion of the insurance contract and payment of the insurance premium.

c) (1) If the initial application was for a shorter insurance period, an extension up to the maximum insurance period can be applied for during the current insurance contract period. The application must be submitted before the insurance contract expires. Our explicit consent is required for an extension.

(2) If the contract is extended, insurance cover will only be provided for insured events, illnesses, complaints and their consequences which have occurred after application for extension.

2. The insurance contract is valid for the duration stipulated in the insurance policy, but no longer than 365 days.

3. The insurance contract ends with the death of the policyholder. In case of a family insurance, however, the insured persons shall be entitled to continue the insurance contract by naming the future policyholder. A respective declaration is to be sent within two months after the death of the policyholder.

4. The insurance contract ends when the insured person moves to a place outside our area of activity, unless otherwise agreed.

5. When an insured person reaches the age of 69, the insurance contract for this person will expire at the end of the current insurance year.

4. Which costs will be reimbursed?

In the event of an insurance claim, we will reimburse the following costs, provided that the insured event occurred after the start of the insurance coverage. Expenses for necessary medical assistance within the scope of coverage will be reimbursed.

Within Germany, we reimburse services as follows:

• Outpatient medical and dental services up to a maximum of 2.3 times the fee schedule for doctors (GOÄ) or dentists (GOZ).
• Predominantly medical-technical services up to a maximum of 1.8 times the GOÄ/GOZ rate.
• Laboratory services up to a maximum of 1.15 times the GOÄ/GOZ rate.
• The costs of inpatient treatment will be reimbursed in accordance with the applicable standard rate of the competent General Local Health Insurance Fund (Allgemeine Ortskrankenkasse).

Additional optional services and separately chargeable costs for better accommodation (single or double room) are not reimbursed.

1. The insured person is free to choose from physicians and dentists accredited and licensed in the host country.

2. Medicine, dressing materials and remedies need to be prescribed by the treating practitioners mentioned in paragraph 1.

3. In case of medically necessary inpatient treatment, the insured person is free to choose from hospitals which are under constant medical supervision and use methods scientifically recognized in Germany or the country of stay.

4. Refundable are

1. Medically necessary costs for

a) Outpatient medical treatment (excluding treatment by alternative practitioners), including X-ray diagnostics.

b) Medications, dressings, and therapeutic remedies prescribed by a doctor. However, even if prescribed and containing active substances, nutritional supplements, tonics, cosmetic products, and similar items are not considered medications. The costs for therapeutic remedies are reimbursable up to a maximum of €250 during the insurance period. Medications, dressings, and therapeutic remedies must be prescribed by the practitioners specified in Section 4, Paragraph 1.

c) Pain-relieving dental treatments and simple dental fillings as well as adhesive technique fillings. The reimbursement for these services is limited to €500 for the entire insurance period.

d) Repairs of dental prostheses. The reimbursement for this is limited to €200 for the entire insurance period. Additionally, costs for accident-related basic dental prostheses are reimbursable up to €2,000 for the entire insurance period.

e) Inpatient medical treatment, including surgeries and associated surgical costs, in hospitals that are under continuous medical supervision and operate according to generally recognized scientific methods in Germany or the country of residence.

f) Transportation to the nearest suitable hospital for inpatient treatment.

g) Medical aids prescribed by a doctor that become necessary as a result of an accident and serve the medical treatment of accident consequences. The reimbursement for these is limited to €500 for the entire insurance period. Costs for visual aids and hearing aids are not reimbursed.

No claim for compensation can be made if the policyholder or the policyholder’s insured can claim compensation from any other own or external insurance contract that was concluded prior to or after the conclusion of this present contract. This is particularly true with regard to general insurance policies such as health insurance or roadside assistance and also if these policies already include a subsidiarity clause. With regard to such policies, our insurance policy is deemed a more specified insurance.

If the other insurance company denies its liability to pay in writing, we will, however, make an advance payment in accordance with the present contract. The policyholder or the policyholder’s insured shall make every possible and reasonable effort in helping us to pursue claims against other insurers.

2. Additional expenses

a) or the return transport of an insured person who has fallen ill, if the transport is medically necessary or prescribed by a physician, from abroad to the country where the insured person has his / her permanent residence if sufficient medical treatment is not guaranteed abroad and if the return transport becomes necessary during the course of a medical treatment for which we are obliged to pay. Provided there are no medical reasons against it, the insured person needs to choose the most cost-effective means of transport. The travel expenses saved because of the return transport will be set off against the insurance benefits.

b) for costs arising from transport of the mortal remains of an insured person to his / her home country or burial at the place of death up to € 30,000.

5. What are the benefit exclusions?

1. There is no liability to pay in the following cases:

a) if it was certain prior to the journey that a treatment would have to take place under normal circumstances, unless the death of a spouse or a first degree relative was the reason for the journey;

b) illnesses and their consequences as well as consequences of an accident that were the reason for traveling abroad;

c) treatments due to employment abroad;

d) treatment of mental and emotional disorders and illnesses, psychosomatic treatment (e.g. hypnosis, autogenic training) and psychotherapy;

e) childbirth, abortion as well as examinations and treatments due to pregnancy;

f) costs for the treatment of pre-existing conditions, including chronic diseases, unless there is an acute and unforeseen deterioration in the state of health;

g) health damage and death caused by war and unrest. There is, however, insurance coverage if the insured person faces sudden and unexpected war or civil war. Such insurance coverage expires at the end of the 7th day after the outbreak of war or civil war in the country where the insured person stays;

h) diseases or accidents based on intent, including suicide, attempted suicide and addiction (e.g. alcohol, drugs, etc.), as well as the consequences of such diseases or accidents and detoxification and withdrawal treatments;

i) housing due to need for long-term care or keeping;

j) treatment at a health resort and at a sanitarium as well as rehabilitation measures;

k) examination or treatment methods and medicine that are neither scientifically recognized in the respective country of stay nor in the patient’s home country;

l) dental treatment that goes beyond treatment for pain relief, repair of dentures and temporary solutions, like new dentures including dental crowns, dental cosmetics and orthodontics;

m) for medical treatment and other medically prescribed measures where the insured person was aware at the start of the insured stay that they had to take place for medical reasons when the insured stay was scheduled to take place (e.g. dialysis).

2. If a medical treatment or any other measure for which benefits were agreed exceeds the medically necessary amount or if the costs of such treatment are not appropriate according to the circumstances at the travel destination, Würzburger can reduce its benefits to an appropriate amount.

3. Würzburger will refund the costs of medical treatment up to the day until the insured person is suitable for transport, in total up to 90 days from the start of treatment if a return transport is not possible until the end of the insured trip because the insured person is not able to be transported.

6. When will the benefits be paid?

1. Würzburger is obliged to pay if original invoices are provided along with the necessary receipts, documents or proof; they will become property of Würzburger. If original receipts, documents or proof are presented to another insurer for reimbursement, duplicates of the invoices are sufficient if they include notes by the other insurer about its benefits or its refusal to pay. On our request, the insured person has to provide German translations for any foreign language receipt, document or proof relevant for payment of benefits.

2. All receipts, documents or proof need to include: name of the treating physician, first name, surname and date of birth of the treated person as well as the disease name together with the individual medical services and treatment data; the prescriptions need to include exact information about the prescribed medicine, the price and a statement that the payment was received. In case of dental treatment, the documents need to include a description of the treated teeth and the respective treatment.

3. As proof of the medical necessity of the return transport, the insured person has to provide a medical certificate. In addition to the reasons for medical necessity of the return transport, the medical certificate also has to include the exact disease name.

4. Where asserting a claim for transport costs of mortal remains and funeral expenses, the insured person has to provide an official or medical certificate with information about the cause of death.

5. Würzburger is entitled to pay benefits to the messenger or bearer of proper evidence unless Würzburger has good reasons to doubt the legitimacy of the messenger or bearer.

6. The expenses incurred in foreign currency are converted into euro at the exchange rate in effect on the transaction date on which Würzburger receives the receipts, documents or proof. The rate in effect on the transaction date for traded currencies is the official rate of exchange in Frankfurt / Main; for non-traded currencies, the most recent exchange rate quoted in the latest issue of “Currency of the World” published by the German Federal Bank in Frankfurt / Main shall be used, unless it can be verified that the foreign currencies necessary to pay the invoices were acquired at an unfavorable exchange rate caused by a change of currency parities.

7. Expenses for the bank transfer of benefits – except for bank transfers to an account in Germany – can be subtracted from the benefits.

8. Insurance claims can neither be assigned nor pledged.

7. When does the insurance coverage end?

1. The insurance coverage ends – also for pending insured events – when the respective stay abroad or insurance contract ends or at the end of the return transport in accordance with clause 4 par. 4 (2 a), but no later than at the end of the insurance coverage.

2. If a return journey is not possible due to medical reasons within the period for which we provide insurance coverage, the benefit period is extended by a maximum 90 days from the start of treatment until a return transport no longer poses a health risk to the insured person.

8. How does the payment of premiums work?

The policyholder has to pay the first or single premium immediately after receipt of the insurance policy, but no earlier than the start of insurance as stipulated in the insurance policy. All other premiums (renewal premiums) are payable on the respectively agreed due date. If the first or single premium is not paid in time, the regulations in § 37 German Insurance Contract Act will be applied, i.e. Würzburger can withdraw from the contract. If a renewal premium is not paid in time, the regulations in § 38 German Insurance Contract Act will apply.

9. What to do in the event of a claim (obligations)?

1. The insured person is obliged to avoid anything that could lead to an unnecessary increase of costs.

2. The policyholder or the insured person has to hand in all receipts, documents or proof by the end of the third month after the end of the journey.

3. At the request of Würzburger, the policyholder or the insured person has to provide any information necessary to determine the occurrence of an insured event or a liability to pay by Würzburger and its extent.

4. At the request of Würzburger, the insured person is obliged to be examined by a physician appointed by Würzburger.

5. At the request of Würzburger, the policyholder or the insured person is obliged to enable us to collect all necessary information. For this purpose, he / she needs to authorize Würzburger to collect information at any time on the following: diseases, consequences of an accident and ailments that the policyholder or the insured person suffered from in the past, is suffering from at present or which started prior to the end of the contract; any personal insurance policies that were applied for, are existing or were completed. For this purpose, Würzburger is authorized to ask physicians, dentists, non-medical practitioners, any kind of hospital, insurance institutions, health authorities and pension offices. They are to be released from their physician-patient privilege and are to be authorized to provide all necessary information to Würzburger.

6. In the event of a claim and at the request of Würzburger, the policyholder or the insured person have to provide evidence about the start and end of every individual trip abroad.

10. What are the consequences of a breach of obligations?

If the policyholder or the insured person intentionally fails to provide information or provides false information contrary to the contractual arrangements or if the policyholder or the insured person fails to provide the insurer with the requested receipts, documents or proof or if they breach other contractual obligations, the policyholder or the insured person shall lose their right to benefits. If the policyholder or the insured person breaches these obligations with gross negligence, the policyholder or the insured person does not lose their right in full, but the insurer can reduce its performance according to the severity of the breach. There will be no reduction if the policyholder or the insured person proves that the policyholder or the insured person did not breach the obligation with gross negligence. Despite your breach of the obligation to provide information and receipts, documents or proof, the insurer is still liable to pay if the policyholder or the insured person prove that the intentional or grossly negligent breach of obligations was neither the cause for the determination of the insured event nor for the determination or scope of the liability to pay. The insurer is exempt from performance in full or in part if the obligation to provide information, which has been in place after an insured event takes place, was breached and if the insurer did provide the policyholder or the insured person with a separate written notification about this legal consequence. If the policyholder or the insured person fraudulently breaches the obligation to provide information and receipts, documents or proof, the insurer will be exempt from performance in any case.

11. When is Würzburger exempt from performance?

Würzburger is exempt from performance if the policyholder or an insured person tries to deceive the insurer with regard to circumstances that are relevant for the cause or the amount of the benefits.

12. What happens in case of claims against third parties?

1. If the policyholder or an insured person has claims for compensation against third parties that are not insurance-related, he / she is obliged to assign these claims in writing to the insurer up to the amount that compensation is paid in accordance with the insurance contract, irrespective of the legal subrogation in accordance with § 86 VVG (German Insurance Contract Act). The policyholder or the insured person has to protect his / her claim for compensation or a right to secure this claim considering the existing procedural conditions and time limits under the law and, if necessary, support the insurer to enforce the claim. If the policyholder or the insured person intentionally breaches this obligation, the insurer is not liable to pay since it cannot obtain compensation from third parties as a result of such a breach. In case of a grossly negligent breach of the obligation, the insurer is entitled to reduce its benefits according to the severity of the fault of the policyholder or the fault of the insured person; the burden of proof for the non-existence of a grossly negligent behavior lies with the policyholder or the insured person.

2. If the insured person has received compensation for the expenses incurred to him / her by third parties obliged to pay damages, Würzburger is entitled to set off the compensation against its benefits.

13. When can claims be set off?

The policyholder can only set off against claims by Würzburger if the counterclaim is uncontested or has been legally established.

14. What do I need to keep in mind when I contact Würzburger?

The policyholder or the insured person needs to provide all declarations of intent and notifications to Würzburger in writing. Insurance brokers are not entitled to receive such documents.

15. How can I cancel the contract after a loss event?

1. After the occurrence of an insured event, both parties can cancel the insurance contract. The notice of cancellation needs to be in writing and has to be received not later than one month after the completion of the insured event. Würzburger has to give a one month notice to cancel; our cancellation will never enter into force prior to the end of the ongoing trip. If the policyholder cancels the contract, he / she can decide if his / her cancellation will enter into force immediately or at a later point in time, but no later than the end of the ongoing insurance period.

2. If Würzburger has cancelled the contract, we are obliged to reimburse the respective part of the premium for the insurance period that has not yet ended.

16. Which court is responsible?

For actions against Würzburger arising from the insurance contract, the responsible court depends on the location of Würzburger’s head office or its branch offices responsible for the insurance contract. Local responsibility also lies with the court in whose district you have your residence or, in the absence of such, your habitual residence at the time the action is brought. Actions against the policyholder arising from the insurance contract need to be filed with the court responsible for his / her residence or, in the absence of such, his / her habitual residence.

17. Contact address of Würzburger

Würzburger Versicherungs-AG, Bahnhofstr. 11, 97070 Würzburg, Germany

General information

Obligation to mitigate your losses and notice of claim

Please use our 24-hour emergency hotline and consult in time with the insurer responsible for organization, service and claims payments before any cost-incurring measures take place. This way, you can often avoid unnecessary additional expenses and therefore fulfill your obligation to mitigate your losses. If you call to report damage, you also need to provide your insurers with the documents necessary for claims settlement after your return (in accordance with the insurance conditions).

Subsidiarity clause

If a third party is liable to pay in the event of a claim or if compensation can be claimed from other insurance contracts, such liabilities to pay are primary. This applies in particular for benefits from compulsory health insurance and state aid. If compensation can be claimed from other insurance contracts, you are free to choose to which insurer you report the damage.

What is a trip?

A trip is every absence from the permanent residence up to a maximum duration of successive 365 days. Permanent residence is the domestic location where the policyholder is registered and usually resides.

International Health Insurance (BB-AR 2019) – Special Conditions

By way of derogation from the General Insurance Conditions AVB-AR-365/2023, the following conditions apply:

Special Conditions BB-AR-365 / 2019 – GRUPPE

1. Clauses 3.1 c), 5.1 f) and 5.1 m) of the General Conditions of Insurance for Travel Health Insurance Abroad (AVB-AR-365 / 2025) shall not apply.

2. Contrary to clause 4.4.1. b) of AVB-AR-365 / 2025, non-prescription drugs, bandages and remedies are also insured on the basis of a doctor’s prescription.

3. The limit of € 250 for prescribed remedies does not apply.

4. In addition to clause 4.4.1. g), medically necessary crutches and rental of a wheelchair are also reimbursable if they are not prescribed as a result of an accident.

5. The maximum term of the insurance is 365 days.

6. A closed group of travelers consists of at least 10 persons with a joint travel registration/booking and a joint travel date and destination, e.g. clubs, associations, school classes and other closed groups of travelers. In addition to individual groups, companies and organizations can also conclude a framework agreement and then enroll individuals for insurance. Interns who carry out physical labor within their internship can also be insured.

7. In exceptional cases, we also provide insurance to individuals older than 68 years.

8. Extension of cover clause 1.5. (AVB-AR-365/2025): Insurance cover is also provided for persons who will take up employment subject to social insurance in the Federal Republic of Germany. In this case, the insurance cover applies from the time of entry until the commencement of employment subject to social insurance contributions, up to a maximum of 365 days. The insurance cover also applies to further/additional education within this period.

The following professions are excluded from this regulation:

• Demolition workers/helpers
• Employees of the Federal Armed Forces
• Construction workers
• Professional athletes
• Professional divers
• Employees in connection with nuclear risks
• Concrete workers
• Security guards in personal protection
• Bridge builders
• Roofers
• fireworkers/pyrotechnicians
• flying personnel
• Aircraft crews/kite pilots
• scaffolders
• chimney builders
• Explosive ordnance disposal
• Bricklayers
• MEK (mobile task force)
• Ammunition and clearance teams
• Pilot with flight risk
• Police (field service), border guards
• Chimney sweep
• Special police units
• Blaster, blasting personnel
• Steward/stewardess with flight risk
• Search and clearance personnel for ammunition/explosive substances
• Security guard, security personnel
• Carpenter

Additional component: Home Country Coverage for International Health Insurance (only valid with a special agreement)

By way of derogation from or in expansion of the General Insurance Conditions for International Health Insurance (AVB-AR), the following extension of coverage (if agreed) applies:

Temporary stays in the home country up to a total duration of 2 weeks are also deemed insured.

Data protection notice

a) Data protection principles of DR-WALTER GmbH (hereinafter referred to as DR-WALTER)

The protection of your privacy and of your personal data is paramount to us. We guarantee that we will always treat your data with the utmost confidentiality. Nowadays, insurance companies can only carry out their tasks with the aid of electronic data processing (EDP). Our state-of-the-art EDP enables us to handle contractual relationships correctly, quickly and in a cost-effective manner.

Both our behavior and our tools are in accordance with the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) as well as with other specific regulations for online data protection. Our data protection officer ensures that our data protection principles and any relating regulations are fully met.

For further information, please go to https://www.dr-walter.com/en/data-protection.html.

b) Information about the use of your data by DR-WALTER

We need your personal data to process your applications and contracts, for claims handling and for individual supervision and consultancy. Collection, processing and use of your data are regulated by law. We have adopted a code of conduct for the handling of personal data that complies with the code of conduct of the German Insurance Association (GDV). Our code of conduct is based on data protection regulations of the German Insurance Contract Act (VVG), the General Data Protection Regulation (GDPR), the Federal Data Protection Act as well as other significant laws but also on further measures to strengthen data protection. For more information, go to https://www.dr-walter.com/en/data-protection/personal-data.html to learn about our code of conduct with regard to handling your personal data.

DR-WALTER cooperates with several service providers in the use of health data and other data protected under § 203 German Criminal Code (StGB). At https://www.dr-walter.com/en/data-protection/list-of-service-providers.html, we provide you with an overview of the service providers we work with. At your request, we can send you a printed list of the service providers as well as our code of conduct. Please contact:

DR-WALTER GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid, Germany
P +49 2247 9194 -0
F +49 2247 9194 -40

c) Responsible body

Collection of your personal data is carried out by DR-WALTER GmbH, Eisenerzstr. 34, Germany, 53819 Neunkirchen-Seelscheid (responsible body).

d) Your rights

You have the right to obtain information free of charge about your data stored by us. You also have the right to withdraw any granted consent to the collection, processing and use of your personal data at any time and with future effect as well as the right to correct any incorrect data or to delete or block any impermissible or no longer needed data.

You can assert these rights to the above address directly against DR-WALTER. For further questions with regard to data protection, please contact our data protection officer at DR-WALTER, Eisenerzstr. 34, Germany, 53819 Neunkirchen-
Seelscheid, P +49 2247 9194 -0.

List of service providers

Service providers commissioned by DR-WALTER GmbH

In accordance with „Verhaltensregeln für den Umgang mit personenbezogenen Daten durch die deutsche Versicherungswirtschaft“
(Code of Conduct Data Protection)

German insurers have issued a Code of Conduct for the protection of your personal data and your privacy. We, DR-WALTER, comply with this Code of Conduct and would like to provide you with a list of service providers (companies and private individuals) with whom we work together during order processing when it comes to data processing and assignment of functions. The list also includes service providers with whom we cooperate in the use of health data and other data protected under § 203 German Criminal Code (StGB). We also work together with service providers who collect, process and use health data and other data protected under § 203 StGB.

Insurers and reinsurers
Assigned functions: Collection, processing or use of personal data to establish, carry out or end an insurance contract (e. g. application processing, risk assessment, policy management, determination of the liability to pay)	Involved bodies / organizations: insurers mentioned in the insurance certificate   Generali Deutschland Krankenversicherung AG, Dialog Versicherung AG, Würzburger Versicherungs-AG, HanseMerkur Reiseversicherung AG, ERGO Reiseversicherung AG, ERGO Versicherung AG, Allianz Partners – AWP Health & Life SA, Inter Krankenversicherung AG, Hiscox SA, Barmenia Krankenversicherung AG, Barmenia Allgemeine Versicherungs-AG, Techniker Krankenkasse, BDAE Holding GmbH, Foyer Santé S.A., Globality S.A., BD24 Berlin Direkt Versicherung AG, Hallesche Krankenversicherung a. G.
Assistance companies
Assigned functions: Assistance services	Involved bodies / organizations: MD Medicus Assistance Service GmbH, GMMI, Inc., Europ Assistance SA, Niederlassung für Deutschland, International SOS B.V., International SOS GmbH, Global Excel Management Inc.
Doctors, dentists, psychologists, psychiatrists, experts, other healthcare professionals, institutions for medical examinations, hospitals
Assigned functions: Information on treatment and diseases, expert opinions on medical issues	Involved bodies / organizations: Individual assignments
Banks
Assigned functions: Premium payments, payments in the event of a claim	Involved bodies / organizations: Postbank Köln – eine Niederlassung der DB Privat- und Firmenkundenbank AG, Kreissparkasse Köln, Mündelsichere Anstalt des öffentlichen Rechts, Revolut Bank UAB
Lawyers
Assigned functions: Legal advice, collections management, legal representation at court.	Involved bodies / organizations: Individual assignments
Market and opinion researchers
Assigned functions: Customer satisfaction surveys, market and opinion research	Involved bodies / organizations: TÜV NORD CERT GmbH, eKomi Holding GmbH
Consulting companies
Assigned functions: Support and advice e.g. in claims and billing matters (Germany and abroad), fraud detection, health programs; IT services	Involved bodies / organizations: Individual assignments
IT and telecommunication companies
Assigned functions: Service providers for IT, network and telephone services	Involved bodies / organizations: AssFINET AG, Trevedi IT-Consulting GmbH, IBExpert GmbH, NETGO GmbH, DATEV eG, i42 Informationsmanagement GmbH, Air Doctor Ltd., enthus GmbH, Telekom Deutschland GmbH, mySolution Software & Consulting GmbH, Pipedrive OÜ, D.F.H.E. ADVISORS, Calypso Verlag GmbH
Online support
Assigned functions: Service providers for web hosting, internet portals, online policy procurement, email marketing and live chat	Involved bodies / organizations: Host Europe GmbH, 1&1 Internet AG, JMC Technologieberatung GmbH, united-domains AG, STRATO AG, ALL-INKL.COM, COREER GmbH, Einmahl WebSolution GmbH, emarsys eMarketing Systems GmbH, Sistrix GmbH, KCS Internetlösungen Kröger GmbH, Userlike UG, aveta | David Cürten, consentmanager GmbH, SIX Payment Services (Europe) S.A., OMQ GmbH, Flixcheck GmbH, igroup Internetagentur GmbH & Co. KG
Credit bureaus, address brokers
Assigned functions: Collection of information during the application stage, claims management	Involved bodies / organizations: Individual assignments
Disposal companies
Assigned functions: Disposal of files and data media, document destruction	Involved bodies / organizations: Individual assignments

If required we will send you all contact details of our service providers.