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Inhalt

Consumer information
DEGIS-Kranken DOGP

Essential Parts of Tariff DOGP/Group

Out-patient medical treatment

  • 100% reimbursement of out-patient medical treatment
  • 100% reimbursement of way-charges andtransports
  • 100% reimbursement of X-raydiagnosis and therapy
  • 100% reimbursement of medicaments and dressings
  • 100% reimbursement of remedies as perthe tariff
  • 100% reimbursement of aids as per the tariff
  • 100% reimbursement of visual aids up to € 260.00
  • 100% reimbursement of psychotherapy
  • 100% reimbursement of medical check-ups as perthe tariff
  • 100% reimbursement of vaccinations as per the recommendations in the FRG

Hospital medical treatment

  • 100% reimbursement of accommodationin a one, two or more bedded room (tariff rate DOGP 1) or in a two or more bedded room (tariff rate DOGP 2)
  • 100% reimbursement of treatment by the senior consultant
  • 100% reimbursement of transportation
  • 100% reimbursement of a person accompanying a child

Dental benefits

  • 100% reimbursement of dental treatment
  • 80% reimbursement of dentures and orthodontic measures of up to a maximum of€ 1,025 per person and calendar year

Repatriations from abroad

  • 100% reimbursement of repatriations
  • 100% reimbursement of repatriations in case of deathup to a maximum of € 10,230
  • 100% reimbursement of burial in the FRG up to a maximum of € 2,560

Digital health applications

Tariff DOGP/Group

Health Group Insurance for out-patient medical treatment, dental treatment and dentures, in-patient medical treatment and delivery

As per January 2022

This tariff is only valid in connection with the General Conditions of Insurance of the Group insurance for temporary stays in Germany.

I. Eligibility

Every person who fulfils the conditions of the group insurance contract and who is temporarily delegated from a foreign com.pany (parent company) to the affiliated company in Germany (policy holder) may be insured according to this tariff (main per.son insured). Dependants may also be insured (co-insured perso.ns). Current conditions are included in the insurance coverage.

II. Insurance Benefits

1. Out-patient medical or hospital treatment

In case of a medically necessary out-patient or hospital treatment, the insurer reimburses 100% of the reimbursable costs for:

1.1 Medical treatment

such as counseling, consultations (visits), examinations, extra services as well as operations (however, see point 2).

1.2 Services of a mid-wife

1.3 Way charges of the nearest physician

1.4 Transportation

to and from the nearest responsible physician in case of disability to walk; necessary ambulance transportation to the nearest physician or to the nearest responsible hospital in case of an in-patient treatment

1.5 X-ray diagnosis and therapy

1.6 Medicaments and dressings

1.7 Remedies

such as baths, massages, radiotherapy, inhalations, electricaland physical medical treatment and physiotherapy

1.8 Aids

such as spectacles -no luxury types -, contact lenses, bandages, inlays, trusses, hearing aids, artificial prostheses etc. Costs for sanitary kit and healing apparatus of all kind are not reimbursable.

100% of the reimbursable costs occurred are reimbursed where-as the maximum reimbursement for visual aids amounts to € 260.00. Only after 2 years of the last purchase of visual aids may the person insured make another claim. Within the period of those 2 years a new claim can only be laid if the visual acuity has changed at least 0.5 dioptres.

1.9 Psychotherapy

1.10. Medical check-ups

within the frame of programmes introduced by law in the Federal Republic of Germany.

1.11. Vaccinations

Such as single and multiple vaccinations according to the recommendation of the Committee of Vaccinations in the Robert-Koch-Institut (STIKO). Vaccinations due to a journey abroad and work related vaccinations to which the employer is obligated as perlegal regulations are not covered.

1.12 Accommodation, boarding and care in hospital General hospital benefits

a) In hospitals which liquidate according to the Krankenhausent.geltgesetz -German Law of Costs for Hospital Benefits or ac.cording to the Bundespflegesatzverordnung – German regulati.on of hospital charges -costs for general hospital benefits are: the hospital and nursing charges, special costs, lump-sums, the separately charged services of a doctor who has extra beds in a hospital, the costs for a mid-wife as well as for a delivery nurse who both work for several hospitals.

b) In hospitals which do not liquidate according to the Kranken.hausentgeltgesetz -German Law of Costs for Hospital Benefits or according to the Bundespflegesatzverordnung – German re.gulation of hospital charges – costs for general hospital benefits are: accommodation in a three or more bedded room (General Nursing Class), medical services included as well as additional costsand theservices for a mid-wife and a delivery nurse.

Services of choice

a) In hospitals which liquidate according to the Krankenhausent.geltgesetz -German Law of Costs for Hospital Benefits or ac.cording to the Bundespflegesatzverordnung – German regulati.on of hospital charges -costs for services of choice according to those regulations are the costs for separately calculable accom.modation in a one or two bedded room (surcharge to the nursing costs) and the treatment by the senior consultant which has been separately agreed upon.

b) In hospitals which do not liquidate according to the Kranken.hausentgeltgesetz -German Law of Costs for Hospital Benefits or according to the Bundespflegesatzverordnung – German re.gulation of hospital charges – costs for services of choice are the additional costs for a one or two bedded room and the treatment by the senior consultant which has been separately agreed upon.

If a hospital distinguishes classes of nursing, the following is agreed: the first class of nursing is a one bedded room, the se.cond nursing class is a two bedded room and the third nursing class is a three or more bedded room.

Reimbursable are in

Rate DOGP 1

100% of the reimbursable costs without maximum limitation in case of stayin aone, two or more bedded room.

Rate DOGP 2

100% of the reimbursable costs without maximum limitation in case of stay in a two or more bedded room, in case of stay in a one bedded room the benefit is limited to private treatment by a doctor, to the transport as well as to the other reimbursable costs which would have occurred for a stay in a two bedded room. If these costs cannot be proven the costs occurring in the nearest comparable hospital are decisive.

2. Artifical insemination

The costs for an artificial insemination (even in case of a hospital stay) are reimbursable, if the following conditions are met:

  • The measure is necessary as a result of a medical diagnosis.
  • The medical findings have good prospects for a pregnancy; these prospects do not exist any more, if three trials are unsuccessful.
  • The persons who take advantage of this measure are married.
  • Only the spermia and ovocytes of the spouses are used.
  • The measure is taken out according to the German Embry.onen-Schutzgesetz (EschG) – German law to protect embryoes.

Furthermore is decisive:
Only the following treatments are reimbursable: Persons insured have to be 25 years or older, no reimbursement is made for female persons insured having reached the age of 40 and male persons insured having reached the age of 50. Before starting the treatment the insurer has to be handed out a tentative treatment plan for agreement. The reimbursable costs are 100% of the costs agreed upon as per the treatment plan. We reimburse 100% of the reimbursable costs. If no treatment plan is handed out, no reimbursementwill be made.

3. Reimbursement of costs for a person accompanying a child

If a child insured up to the age of 8 years is in hospital treatment and is accompanied by a parent who is in-patient as an accompanying person as well, the costs for accommodation and boarding which are separately charged are reimbursed for that person as well. The period of accompanying and the expenses for boarding and accommodation of that person are to be proved by the hospital.

4. Dental treatment

Such as general, preservative and surgical benefits, X-rays, treatment of a stomatopathy and of diseases of the jaw as wellas treatment of periodontosis.

100% of the reimbursable costs without maximum limitation are reimbursed.

5. Dentures and orthodontic measures

Such as dentures, reparation of the function of dentures, crowns, bridges, pivot teeth and orthodontic measures.

80% of the reimbursable costs are reimbursed. The benefits are limited to € 1,025.00 per person and calendar year.

6. Medically necessary repatriation

100% of the necessary costs – as far as they are additional travel costs -for a repatriation (transport of ill or injured persons who are not able to travel as a regular passenger in the own or public means of transport)

  • to the Federal Republic of Germany, if the repatriation is required for medical reasons
  • from the Federal Republic of Germany to the country out of which he or she originally has left, if according to the type and severity of the disease or accident sequelae a medically necessary hospital treatment would last more than two weeks and if the employment of the main person insured in the Federal Republic of Germany will end for the policy holder with the repatriation.

7. Repatriation in case of death to the home country

100% of the necessary costs will be reimbursed up to the total of € 10,230.00.

8. Burial in the Federal Republic ofGermany

100% of the reimbursable costs up to € 2,560.00.

9. Benefits for in-patient medical treatment not claimed are reimbursed as daily benefits to the main person insured as follows.

coverage insured accommodation with private treatment without private treatment
rate DOGP 1 One bedded rom   € 13.00
  Two bedded rom € 16.00 € 29.00
  three or more bedded rom € 26.00 € 39.00
rate DOGP 2 One bedded rom   € 13.00
  Two bedded rom   € 13.00
  three or more bedded rom € 11.00 € 24.00

10. Digital health applications

10.1 In the event of an insured case, expenses for digital health applications included in the list of digital health applications of the Federal Institute for Drugs and Medical Devices (compare with § 139e (1) SGB V, see Annex 2) are reimbursable at 100% up to the prices specified therein, if these applications

a) are according to the prescription of the attending physician or the attending psychotherapist, or

b) are claimed for after prior writtenconsent of the insurer.

10.2 Other digital health applications are also reimbursable at 80% up to an invoice amount of € 2,000 per year in the event of an insured case, provided that the insurer has agreed to reimburse them in writingprior to their use.

10.3 The benefits are initially provided for a maximum of 12 months. Thereafter, a new prescription or prior written consent is required in each case.

10.4 Instead of providing reimbursement of expenses, the insurer can also provide the digital health applications itself. The limitation according to II.10.3 applies accordingly in this case.

10.5 The reimbursable expenses will exclusively include the costs for the acquisition of the rights of use to the digital health application. We will not reimburse any costs in connection with the use of the digital health applications, in particular for the acquisition and operation of mobile end devices or computers, including internet, electricity and battery costs.

Annex

SOCIAL SECURITY ACT, FIFTH BOOK [SOZIALGESETZBUCH, SGB]

§ 139e Directory for digital health applications; authorisation to prescribe

(1) The Federal Institute for Medication and Medical Devices will maintain a list of reimbursable digital health applications in accordance with § 33a. The directory will be structured according to groups of digital health applications which are comparable in their functions and areas of application. The Federal Institute for Medication and Medical Devices will publish the list and any amendments thereto in the Federal Gazette and on the Internet.

Law excerpts

GERMAN INSURANCE CONTRACT ACT (VVG)

§ 8 Policyholder’s right of revocation

(1) The policyholder may revoke his contractual agreement within 14 days. The policyholder shall declare his revocation to the insurer in writing, but need not state any reason; timely dispatch shall suffice for compliance with the time limit.

(2) The revocation period shall begin at such time as the policyholder receives the following documents in writing:

1. the insurance policy and the terms of contract, including the general terms and conditions of insurance, as well as the other information in accordance with section 7 (1) and (2), and

2. a clearly worded instruction regarding the right of revocation and the legal consequences of the revocation which makes clear to the policyholder his rights commensurate with the requirements of the means of communication employed, and the names of the person to whom the revocation is to be declared, with an address at which documents may be served, as well as a note making reference to the commencement of the revocation period and to the rules set out in subsection (1), second sentence.

(3) The right of revocation shall not apply

1. to contracts of insurance with a term of less than one month,

2. to contracts of insurance for provisional cover, unless they are distance contracts within the meaning of section 312b (1) and (2) of the German Civil Code,

[…]

§ 14 Due date of the payment

(1) Payments of the insurer are due after the end of the assessment required to determine the occurrence of an insured event and the amount of compensation payable by the insurer.

(2) If such assessment is not finished after expiry of one month since the notification of the insured event, the policyholder can request payment by installments amounting to the minimum that the insurer can be expected to be required to pay. The period shall be suspended as long as the assessment cannot be finished due to a fault of the policyholder.

(3) Any agreement under which the insurer is exempt from his obligation to pay default interest shall be invalid.

§ 19 Duty of disclosure

(1) The policyholder shall disclose to the insurer before making his contractual acceptance the risk factors known to him which are relevant to the insurer’s decision to conclude the contract with the agreed content and which the insurer has requested in writing. If, after receiving the policyholder’s contractual acceptance and before accepting the contract, the insurer asks such questions as are referred to in the first sentence, the policyholder shall also be under the duty of disclosure as regards these questions.

(2) If the policyholder breaches his duty of disclosure under subsection (1), the insurer may withdraw from the contract.

[…]

§ 28 Breach of a contractual obligation

(1) In case of a breach of a contractual obligation towards the insurer that the policyholder needs to fulfill prior to the occurrence of the insured event, the insurer may cancel the contract without notice within one month from the time he becomes aware of the breach, unless the breach is not the result of intention or gross negligence.

(2) Where the contract stipulates that the insurer is exempt from its liability to pay in case of a breach of a contractual obligation that the policyholder needs to fulfill, the insurer is only exempt from its liability to pay if the policyholder has deliberately breached the obligation. In the event of a grossly negligent breach of the obligation, the insurer shall be entitled to reduce his benefits according to the severity of the fault of the policyholder; the burden of proof for the non-existence of a grossly negligent behavior lies with the policyholder.

(3) By way of derogation from paragraph 2, the insurer is obliged to pay if the breach of the obligation was neither the cause for the occurrence or determination of the insured event nor for the determination or scope of the insurer’s liability to pay. Sentence 1 shall not apply if the policyholder has fraudulently breached the obligation.

(4) Where an obligation to provide information is breached after the occurrence of the insured event, the insurer’s full or partial exemption from performance according to paragraph 2 requires that the insurer has informed the policyholder in writing by separate notification about this legal consequence.

(5) An agreement based on which the insurer is entitled to withdraw from the contract in the event of the non-observance of an incidental obligation shall be void.

§ 37 Delayed payment of first insurance premium

(1) If the single premium or the first premium is not paid in good time, the insurer shall be entitled to withdraw from the contract as long as the payment has not been made, unless the policyholder is not responsible for the non-payment.

(2) If the single premium or first premium has not been paid when the insured event occurs, the insurer shall not be obligated to effect payment, unless the policyholder is not responsible for the non-payment. The insurer shall only be released from liability if he had informed the policyholder of the legal consequence of non-payment of the premium in writing in a separate communication or by means of a conspicuous note in the insurance policy.

§ 38 Delayed payment of subsequent premium

(1) If a subsequent premium is not paid in good time, the insurer may set the policyholder a payment deadline of no less than two weeks at his expense and in writing. The setting of the deadline shall only be effective if it details the individual amounts of the premium which are in arrears, the interest and costs, as well as quoting the legal consequences associated in accordance with subsections (2) and (3)with expiry of the time limit; in the case of consolidated contracts, the amounts must be quoted separately.

(2) If the insured event occurs after the deadline expires, and if the policyholder is in arrears as regards the payment of the premium or of the interest or costs, the insurer shall not be obligated to effect payment.

(3) The insurer may, after the deadline expires, terminate the contract without prior notice insofar as the policyholder is in arrears as regards the payment of the due amounts. The termination can be linked to the setting of the payment deadline in such a way that it becomes effective once the deadline expires if the policyholder is in arrears as regards the payment at that point in time; the policyholder must be explicitly informed of this in the termination. The termination shall become void if the policyholder makes the payment within one month after the contract has been terminated or, if it has been linked to the setting of a deadline, within one month after the deadline expires; subsection (2) shall remain unaffected.

§ 86 Subrogation of claims for compensation

(1) Where the policyholder has a claim for compensation against a third party, the insurer is subrogated to this claim if he compensates the damage. This subrogation cannot be asserted to the policyholder’s disadvantage.

(2) The policyholder has to assert his / her claim for compensation or any right to secure this claim properly and in due time and assist the insurer, as far as necessary, in enforcing such claim for compensation. Where the policyholder breaches this obligation intentionally, the insurer is exempt from his liability to pay insofar as he can consequently not claim compensation from the third party. In case of a grossly negligent breach of obligations, the insurer is entitled to reduce his benefits according to the severity of the policyholder’s fault. The burden of proof for the non-existence of a grossly negligent behavior lies with the policyholder.

(3) If the policyholder’s claim for compensation is against a person with whom he / she lived in cohabitation when the damage occurred, the subrogation in accordance with paragraph 1 cannot be asserted unless this person has intentionally caused the damage.

§ 193 Insured person; obligatory insurance

(1) The health insurance may be taken out for the policyholder or for another person. The insured person shall be that person for whom the insurance is taken out.

(2) Where the knowledge and the conduct of the policyholder are of legal significance under this Act, in the case of insurance for another person, account shall also be taken of the knowledge and conduct of that person.

(3) Each person with a place of residence in Germany shall be obligated to conclude and maintain with an insurance company licensed to operate in Germany for himself and for the persons legally represented by him, insofar as they are not themselves able to conclude contracts, a cost-of-illness insurance which comprises at least a cost refund for outpatient and inpatient treatment and in which the absolute and percentage excesses for outpatient and inpatient treatment which have been agreed for services covered by the respective tariff for each person to be insured are limited to an amount of Euro 5,000 per calendar year; for persons entitled to medical expenses assistance, the possible excesses emerge through the analogous application of the percentage not covered by the rate of medical expenses assistance to the maximum amount of Euro 5,000. The obligation in accordance with the first sentence shall not apply to persons who

1.  are insured or subject to obligatory insurance in statutory health insurance, or

2.  have a right to free treatment, to medical expenses assistance or to comparable rights to the extent of the respective entitlement, or

3.  have a right to benefits in accordance with the Asylum-Seekers Benefits Act, or

4.  are recipients of recurrent benefits in accordance with the Third, Fourth and Seventh Chapters of Social Code Book XII, and recipients of benefits in accordance with Part 2 of Social Code Book IX, for the duration of the receipt of such benefits and during periods of an interruption of the receipt of benefits of less than one month if the receipt of benefits commenced prior to 1 January 2009.

A cost-of-illness insurance contract agreed prior to 1 April 2007 shall be deemed to meet the requirements of the first sentence.

§ 194 Applicable provisions

(1) Insofar as the insurance cover is granted in accordance with the principles of indemnity insurance, sections 74 to 80 and sections 82 to 87 shall apply. Sections 23 to 27 and section 29 shall not apply to health insurance. Section 19 (4) shall not apply to health insurance if the policyholder is not responsible for the breach of the duty of disclosure. Notwithstanding section 21 (3), first sentence, the time limit for asserting the insurer’s rights shall be three years.

(2) If the policyholder or an insured person is entitled to the repayment of remuneration paid without legal basis to the provider of services for which the insurer has paid compensation on the basis of the contract of insurance, section 86 (1) and (2) shall apply mutatis mutandis.

(3) Sections 43 to 48 shall apply to health insurance with the proviso that only the insured person may demand payment of the insurance benefit if the policyholder has designated him in writing to the insurer as the beneficiary of the insurance benefit; such designation may be revocable or irrevocable. Where this condition is not met, only the policyholder may demand payment of the insurance benefit. The insurance policy need not be presented.

§ 195 Period of insurance

(1) Health insurance which may wholly or partially substitute for health and long-term nursing care insurance cover provided for in the statutory social insurance system (substitutive health insurance) shall be for an indefinite period, unless subsections (2) and (3) and sections 196 to 199 provide otherwise. Where the non-substitutive health insurance cover is provided in the manner of life insurance, the first sentence shall apply mutatis mutandis.

(2) In the case of vocational training, overseas, travel and residual debt health insurance, a period of contract may be agreed.

(3) In the case of health insurance for a person with a temporary residence permit for Germany, agreement may be reached to the effect that the insurance will expire after five years at the latest. If a shorter term has been agreed, a similar new contract may only be concluded with a maximum term that does not exceed five years when added to the term of the expired contract; this shall also apply if the new contract is concluded with another insurer.

§ 205 Termination of the contract by the policyholder

(3) If the contract of insurance provides that when the policyholder reaches a certain age or when other preconditions referred to therein are met the premium for another age or another age group applies or the premium is calculated taking old age reserves into account, the policyholder may terminate the insurance agreement with regard to the affected insured person within two months after the change with effect from the time it became effective if the premium increases as a result.

(4) If the insurer increases the insurance premium or reduces a benefit on account of an adjustment clause, the policyholder may terminate the insurance policy with regard to the affected insured person within two months after receipt of the communication of the change with effect from such time as the increase in the premium or the reduction of the benefits is to take effect.

§ 213 Collection of personal health data from third parties

(1) The insurer is only allowed to collect personal health data from the following third parties: physicians, any kind of hospitals, nursing homes and staff, other personal insurance providers and providers of compulsory health insurance as well as employers’ liability insurance associations and authorities; such collection of data is only allowed if knowledge of said data is necessary to assess the insured risk or the liability to pay and if the affected party has given his / her declaration of consent.

(2) The declaration of consent in accordance with paragraph 1 can be given prior to issuing the contract statement. The affected person must be informed about data collection as stipulated in paragraph 1 and may object to the collection.

(3) The affected person can request at any time that a collection of data is only carried out if he / she gave his / her consent for each individual data collection.

(4) The affected person must be informed about his / her rights, in particular about the right of objection in accordance with paragraph 2 when being informed about data collection.

GERMAN INSURANCE SUPERVISION ACT (VAG)

§ 153 Hardship tariff

(1) Non-payers within the meaning of section 193 (7) of the German Insurance Contract Act form a tariff within the meaning of section 155 (3) sentence 1. The hardship tariff provides for the reimbursement of expenses solely in connection with benefits necessary for the treatment of serious illness and pain and those associated with pregnancy and maternity. By way of derogation from the above provision, expenses for insured children and young persons, in particular expenses for preventive medical examinations aimed at the early discovery of illnesses under statutory programmes and for immunisation recommended by the German Standing Committee on Vaccination (Ständige Impfkommission – STIKO) at the Robert Koch Institute under section 20 (2) of the German Protection against Infection Act (Infektionsschutzgesetz – IfSG) must be reimbursed.

(2) A standard premium must be calculated for all insured persons under the hardship tariff; section 146 (1) nos. 1 and 2 applies in all other respects. In the case of insured persons whose insurance contract only provides for the reimbursement of a percentage of the expenses incurred, the hardship tariff provides benefits equivalent to 20, 30 or 50 per cent of the insured treatment costs. Section 152 (3) applies, with the necessary modifications. The calculated premiums under the hardship tariff must not exceed the amount required to cover the claims expenditures under the tariff. Additional expenses that arise in connection with guaranteeing the limitations specified in sentence 3 must be allocated equally to all the insurer’s policyholders with an insurance contract that satisfies an obligation under section 193 (3) sentence 1 of the German Insurance Contract Act. The provision for increasing age must be offset against the premium to be paid under the hardship tariff such that up to 25 per cent of the monthly premium is covered by a withdrawal from the provision for increasing age.

GERMAN CRIMINAL CODE (STGB)

§ 218a Exemption from punishment for abortion

(2) A termination which is performed by a physician with the consent of the pregnant woman is not unlawful if, considering the pregnant woman’s present and future circumstances, the termination is medically necessary to avert a danger to the life of or the danger of grave impairment to the pregnant woman’s physical or mental health and if the danger cannot be averted in another manner which is reasonable for her to accept.

(3) The conditions of subsection (2) are also deemed fulfilled with regard to a termination performed by a physician with the consent of the pregnant woman if, according to medical opinion, an unlawful act under sections 176 to 178 has been committed against the pregnant woman, there are cogent reasons to support the assumption that the pregnancy was caused by the act and no more than 12 weeks have elapsed since conception.

GERMAN CIVIL CODE (BGB)

§ 195 Regular limitation period

The regular limitation period is three years.

Data protection notice and list of service providers Hallesche

The data protection information and the list of service providers of Hallesche Krankenversicherung AG are only available in the German version.

List of service providers

Service providers commissioned by DR-WALTER GmbH

In accordance with „Verhaltensregeln für den Umgang mit personenbezogenen Daten durch die deutsche Versicherungswirtschaft“
(Code of Conduct Data Protection)

German insurers have issued a Code of Conduct for the protection of your personal data and your privacy. We, DR-WALTER, comply with this Code of Conduct and would like to provide you with a list of service providers (companies and private individuals) with whom we work together during order processing when it comes to data processing and assignment of functions. The list also includes service providers with whom we cooperate in the use of health data and other data protected under § 203 German Criminal Code (StGB). We also work together with service providers who collect, process and use health data and other data protected under § 203 StGB.

Insurers and reinsurers

Assigned functions:

Collection, processing or use of personal data to establish, carry out or end an insurance contract (e. g. application processing, risk assessment, policy management, determination of the liability to pay)

Involved bodies / organizations:
insurers mentioned in the insurance certificate

  • Generali Deutschland Krankenversicherung AG,
  • Dialog Versicherung AG,
  • Würzburger Versicherungs-AG,
  • HanseMerkur Reiseversicherung AG,
  • ERGO Reiseversicherung AG,
  • ERGO Versicherung AG,
  • Allianz Partners – AWP Health & Life SA,
  • Inter Krankenversicherung AG,
  • Hiscox SA,
  • Barmenia Krankenversicherung AG,
  • Barmenia Allgemeine Versicherungs-AG,
  • Techniker Krankenkasse,
  • BDAE Holding GmbH,
  • Foyer Santé S.A.,
  • Globality S.A.,
  • BD24 Berlin Direkt Versicherung AG,
  • Hallesche Krankenversicherung a. G.

Assistance companies

Assigned functions:

Assistance services

Involved bodies / organizations:

  • MD Medicus Assistance Service GmbH,
  • GMMI, Inc.,
  • Europ Assistance SA, Niederlassung für Deutschland,
  • International SOS B.V.,
  • International SOS GmbH,
  • Global Excel Management Inc.,
  • Air Doctor Ltd.

Doctors, dentists, psychologists, psychiatrists, experts, other healthcare professionals, institutions for medical examinations, hospitals

Assigned functions:

Information on treatment and diseases, expert opinions on medical issues

Involved bodies / organizations:

Individual assignments

Banks

Assigned functions:

Premium payments, payments in the event of a claim

Involved bodies / organizations:

  • Postbank Köln – eine Niederlassung der DB Privat- und Firmenkundenbank AG,
  • Kreissparkasse Köln, Mündelsichere Anstalt des öffentlichen Rechts,
  • Revolut Bank UAB

Lawyers

Assigned functions:

Legal advice, collections management, legal representation at court.

Involved bodies / organizations:

Individual assignments

Market and opinion researchers

Assigned functions:

Customer satisfaction surveys, market and opinion research

Involved bodies / organizations:

  • TÜV NORD CERT GmbH,
  • eKomi Holding GmbH

Consulting companies

Assigned functions:

Support and advice e.g. in claims and billing matters (Germany and abroad), fraud detection, health programs; IT services

Involved bodies / organizations:

Individual assignments

IT and telecommunication companies

Assigned functions:

Service providers for IT, network and telephone services

Involved bodies / organizations:

  • AssFINET AG,
  • Trevedi IT-Consulting GmbH,
  • IBExpert GmbH,
  • NETGO GmbH,
  • DATEV eG,
  • i42 Informationsmanagement GmbH,
  • enthus GmbH,
  • Telekom Deutschland GmbH,
  • mySolution Software & Consulting GmbH,
  • Pipedrive OÜ,
  • D.F.H.E. ADVISORS,
  • Calypso Verlag GmbH,
  • VAARHAFT GmbH

Online support

Assigned functions:

Service providers for web hosting, internet portals, online policy procurement, email marketing and live chat

Involved bodies / organizations:

  • Host Europe GmbH,
  • 1&1 Internet AG,
  • JMC Technologieberatung GmbH,
  • united-domains AG,
  • STRATO AG,
  • ALL-INKL.COM,
  • COREER GmbH,
  • Einmahl WebSolution GmbH,
  • emarsys eMarketing Systems GmbH,
  • Sistrix GmbH,
  • KCS Internetlösungen Kröger GmbH,
  • Userlike UG,
  • aveta | David Cürten,
  • consentmanager GmbH,
  • SIX Payment Services (Europe) S.A.,
  • OMQ GmbH,
  • Flixcheck GmbH,
  • igroup Internetagentur GmbH & Co. KG

Credit bureaus, address brokers

Assigned functions:

Collection of information during the application stage, claims management

Involved bodies / organizations:

Individual assignments

Disposal companies

Assigned functions:

Disposal of files and data media, document destruction

Involved bodies / organizations:

Individual assignments

If required we will send you all contact details of our service providers.